OUR POLICIES
Policies
To ensure your experience is as seamless as it is relaxing, we’ve outlined our guidelines and most frequently asked questions below. We look forward to providing you with the ultimate sanctuary for rejuvenation.
Booking
You can easily reserve your preferred appointments online through our booking platform or by contacting our team directly by phone, with all reservations requiring a valid credit card to secure the booking.
Book your spa appointments in advance. We recommend at least 1 - 2 months in advance. Weekends fill up quickly. We do take walk - ins, but can not guarantee that we can accommodate.
Yes, we warmly welcome both resort guests and local visitors to experience our sanctuary of serenity.
If you need to cancel or reschedule, please notify us at least Jul 20, 2026 6:23 PM prior to your scheduled service to avoid a 20% charge of the total treatment cost applied to your card on file for late cancellations or no-shows.
Spa Experience
Our treatments grant you access to our tranquil amenities, including our soothing sauna, relaxation spaces, and optional wellness enhancements like salt room and dry float therapies.
Please arrive 20 minutes early so that you can change into a spa robe and ensure that your treatment starts on time. If you are late then it will affect your treatment time or result in cancellation of appointment.
Yes, access to our soothing sauna and relaxation areas is included to help prepare you for your treatment or extend your restorative experience.
Yes, when arriving 20 minutes prior to spa appointment time.
Comfortable clothing - changing into a spa robe upon arrival is an option if you have early arrival.
Our spa stands out as an award-winning luxury retreat in Pigeon Forge offering unique wellness elements like zero-gravity dry float therapy, Himalayan salt rooms, and specialized head spa scalp treatments set within a tranquil resort environment. We are an award winning, green spa.
Yes, local guests are always welcome to escape the hustle and bustle and enjoy our full menu of award-winning spa and wellness services.
Beyond traditional treatments, we offer innovative wellness experiences including dry float therapy and salt room therapy sessions to support deeper relaxation and respiratory wellbeing.
Guests can enjoy our soothing sauna and tranquil relaxation spaces before or after their scheduled appointments to enhance their overall state of calm.
Wellness
Yes, we offer a specialized pre-natal massage designed to target common aches and pains for moms-to-be who are past their first trimester.
Yes, with your physician’s approval.
Eminence Organic Skincare, Dazzle Dry Nailcare, Jane Iredale Cosmetics.
No.
Pricing
Yes, for your convenience, a 20% gratuity is automatically added to all spa treatments at the time of service.
Yes, we offer curated spa packages such as The RiverStone package and combined wellness bundles that integrate massages, facials, pedicures, and salt room therapies.
No.
Yes, gift cards can be easily purchased online through our website for any chosen amount to give the gift of self-care.
Sentiment Challenges
Massage and Body Treatments are for ages 16 and up. 18 and under requires parent/guardian signature. Facial and Nail services are for ages 11 and up.